Our Guarantee

Our Health Guarantee

Your puppy is guaranteed until one year of age against fatal and life-altering congenital diseases which adversely affect the health of the animal. This includes kidney, heart, pancreas, spine, and liver problems of a severe life-threatening or altering nature and hip dysplasia. If the dog dies within one year of his/her birthdate, you must pay to have it autopsied to determine the cause of death. If the cause is congenital, we will replace the puppy, excluding transportation costs where applicable.

All items covered under this guarantee will be determined at the seller’s discretion whether a full refund, partial refund, or replacement puppy will be given.

You, the buyer, are responsible for maintaining your puppy at a healthy weight and should consult with your vet on the desired weight for your puppy. Overweight puppies are more prone to developing hip dysplasia. Also, you may not spay or neuter your puppy before one year of age due to this also causing your puppy to gain excess weight before the hips are fully developed. Your puppy should have low-impact, moderate exercise. Your puppy should not engage in high-impact jumping activities, agility, or a high incidence of going up/downstairs until the hips are fully developed at 12 months as this can also cause damage to the hips.

A puppy showing any serious genetic or congenital defect will be replaced or refunded as follows:

The puppy must show the defect by one year of age for congenital disease and hip dysplasia. We must be notified of the problem within two (2) business days of the licensed veterinarian’s determination and have one (1) report from an unassociated veterinarian stating the same problem. We will then provide a replacement puppy of equivalent value or a refund at our discretion.

A puppy with a defect must be returned to us in good condition, other than the specified problem or euthanized with our permission at your expense to qualify for a replacement puppy.

No replacement puppy will be given if your puppy has been bred before one year of age, spayed, neutered, or euthanized without our permission.

The replacement puppy will be mutually agreed upon by both parties and will be of comparable quality. It is understood that the replacement puppy may not be from the exact same parents as the original puppy.

We will determine each claim on a case-by-case basis. We reserve the right to offer a replacement puppy or issue a full or partial refund at our discretion.

This guarantee applies to the original puppy and owner only and is non-transferable to a second party.

There is no guarantee that you will be able to breed your puppy. Although we do not restrict the breeding of our Doodles, it is impossible to determine at 8 weeks of age if your puppy will be able to breed or will be a good breeding dog when fully grown.

AKC breeding rights for our pure breed Golden Retrievers and Poodles can be purchased for an additional charge to approved homes only. However, the ability to breed your Golden Retriever or Poodle puppy is not guaranteed by this health guarantee. Purchase of full registration allows for breeding but does not guarantee it.

Conditions Not Covered by Our Health Guarantee

This guarantee does not cover Coccidia and Kennel Cough, which are common in puppies that are shipped and is usually caused by bacteria. Kennel Cough is self-limiting and, like the common cold, must run its course. Full recovery is expected and Kennel Cough, on its own, is not life-threatening. There are certain disorders that may be caused by environmental factors, such as, but not limited to:

Allergies, thyroid dysfunction, demodectic mange, cancer, tumors, growths, scabies, mite-related illness and other autoimmune disorders are not covered by this guarantee. Any physical problem which is or could be the result of injury is not covered under this guarantee.

As of the date of delivery, your puppy has received proper vaccinations and has been de-wormed on a strict schedule. You have been informed of the puppy’s vaccination and de-worming schedule and are aware of future vaccinations and de-wormings that will be due. Be sure to provide your puppy with routine preventive care, such as, but not limited to:

Annual physical examinations by a licensed veterinarian, and
Follow veterinarian guidelines for vaccinations and deworming, etc.

We will not be held responsible for any medical expenses incurred after the receipt of your puppy. You, as the buyer, are fully aware that owning a puppy means trips to the veterinarian and understand you will be responsible for all payments to the veterinarian.

There is no guarantee that you will be able to show your puppy regardless of show or breeding potential.

There is no guarantee that you will be able to breed your puppy. Although we do not restrict breeding, it is impossible to determine at 8 weeks of age if your puppy will be able to breed or will be a good breeding dog when fully grown.

Buyer’s Responsibilities

It is your responsibility to also have your puppy examined by your licensed veterinarian within 2-3 working days of delivery. For example, if you receive your puppy on a Friday, you must take your puppy to the veterinarian no later than Wednesday of the following week.

The best practice is to have your puppy scheduled for a “well puppy visit” before you receive your puppy to account for the delays and difficulties with appointments due to the hardships caused by COVID. This ensures that your vet agrees you have received a healthy puppy.

Vet visits that occur more than 5 days after receiving your puppy are often not valid as we can no longer control or limit exposure to environmental toxins after leaving our home.

We must be notified immediately of the examination’s result by e-mail in order for your health guarantee to be valid. Failure to complete this step will terminate the health guarantee on your puppy. This guarantee will then be null and void.